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Friday, December 23, 2016
USWM Holiday Shipping Notice
Read this if you are expecting a delivery from US Wellness Meats.
Holiday Shipping Notice
Good Morning Valued Supporter,
If you currently have a package in transit, or experience a future delivery delay, please consider the information below.
FedEx understandably experiences delays during the busiest shipping periods of the year.
Luckily, we prepare each USWM package to withstand a minimum of 48 hours in transit because unforeseen delivery issues may be encountered. Our minimum weight requirements also work in your favor to minimize the potential for thawing.
Our packing crew evaluates each order and follows the proper packing procedure based on the contents, shipping time, and delivery location. We always anticipate some thawing when we ship our products. We ship the items frozen and in the insulated coolers to allow the products to arrive cold, but we expect minimal thawing. The condition upon arrival would be the "worst" condition the items would have been in since leaving our -10 degree commercial freezer.
Rest assured, we will never leave you at a loss. If the items are not received in good condition, we will reship or refund the items.
As the shipper, we are the only party authorized to file claims with FedEx for any reported losses. So please accept all packages, regardless of the delivery day, and follow up with us directly if there are any concerns for the condition of the items.
You may continue to monitor delivery progress through your FedEx tracking number. Be aware that scans may be updated late as FedEx clears the massive amount of packages in their system during heavy shipping periods.
Our offices close at 12 noon CST today; FedEx and US Wellness Meats offices will be closed Monday, December 26th in observance of Christmas. Upon our return, we will respond to emails and return calls to resolve any remaining delivery issues.
Again, our apologies for any delays and we look forward to your order arriving as soon as possible!
We wish everyone a safe and wonderful holiday season, including the hard working FedEx team.